Return Policy Page

Returning conditions must meet the below: -

• Proof of purchase (order number, invoice).

• The reason for return has to be valid based on the below Reasons: -

If there is any item damaged due to the delivery time by the Shipping company, please contact our customer service within 24 hours to make a complaint. Remember that you will send back all items including the free promotional items that came with the purchase. If we didn’t get it, the return will not be accepted.

Product Category Returnable if Returnable if Returnable if Not Returnable if

Apparel Customer changed their mind within 14 days Wrong Item within 14 days Defective Item within 30 days Used Item within 14 days

How to return a product?

All you need is to submit your request through our website or customer support and our Firewood care will follow you to recheck the Returning Conditions.

What are the next procedures to be followed after sending any defect item to Firewood?

Our support team will check the item and after confirming the defect issue, then you can make a refund or change the item with another one if found.

I want to replace the Defect item with a new one what are the procedures to be followed?

The new item will be sent by the Shipping company within 4 to 7 days after checking the Ability to replace with Our Firewood Care team.

I received the wrong item, how can I return it?

If the item you received is wrong, you can return the item in the same condition you received and in the original box at the and we will send The Shipping company to collect it from your side, once we receive the returned item, you can make a refund or change the item with the right one.

I have changed my mind can I return what I have bought?

If you change your mind before receiving your item, just Contact Us to cancel your order or cancel your order from the your account. If you want to return the item after receiving it, you have up to 14 / 30 days to return them in the same condition as you received it (NEW) just contact our customer care and we will handle the return process.

How much time do I have to return a product to Firewood ?

All items sold on Firewood under certain conditions can be returned within a period of 14 days up to 30 days for defective products from the delivery date.

How do I track my return status?

We will keep you updated through our Firewood care Team about the status of your return. If any question, please do not hesitate to contact our customer service .

Do I have to return the free gift when I return a product?

Yes, any free gift must also be returned.

Do I have to pay anything when I return a product?

There are no charges for returning a product to Firewood .

How can I get back my Refund amount?

Firewood offers you the refund methods as per your Order Payment Method.

What is a refund voucher?

A refund Voucher is a return Amount equal to the Order amount you purchased.

You can use the voucher code to purchase any item on the Firewood website within the validation period of 60 Days.